Customer Services

New Orders & UK Deliveries

To place a new order, simply click on the product you would like to buy, click buy now and follow the subsequent steps.

To enable us to keep prices competitive, we ship direct from the importer/manufacturer which guarantees you the latest version of the latest model. This delivery service is totally free and will typically take between 3-5 days.

Changing/Cancelling/Querying A Current Order

If you need to change, query or cancel an order, send us an email at support@binocularbase.com.

Fault Or Damage To A Delivered Item

Within 7 days: Email support@binocularbase.com with details of the fault and photos of the damage. If the product has arrived damaged, please do not attempt to fix the issue.

After 7 days: Binocular Base do not offer support for items over 30 days old. In this case, you will need to contact the manufacturer directly for their assistance.

Returns

We are happy to accept returns within 30 days of delivery for a full refund. However, items can only be returned for a refund if if they are unused and in their original packaging. If the item is not in a resaleable state with it’s shrink-wrap and seals intact, we may decline your refund request. So in summary, please do not remove any of the original packaging if you are considering sending the item back to us.

If you would like to send an item back for a refund, please email returns@binocularbase.com

Complaints

We hope that you’ll always be pleased with any purchases you make from Binocular Base. But, if there’s ever something you’re not happy with, please let us know so we can try to put it right. You can do so by sending us an email at: support@binocularbase.com.

Contact Details

  • Telephone: TBC
  • Returns: returns@binocularbase.com
  • Customer Support: support@binocularbase.com
  • Product Queries: sales@binocularbase.com
  • Postal Address: 107, London Rd, Rayleigh, SS6 9AX